Party Coordinator

PARTY COORDINATOR JOB SUMMARY The Party Coordinator is responsible for managing the entire birthday party department! Our ideal team member will serve as the 'First Point of Contact' of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group.

They are also responsible for training party staff members and managing the birthday operations.

Pay Range

$15-$17 per hour YOU WILL BE GREAT IF… You love working in a fast-paced, multi-faceted Family Entertainment environment! You are outgoing, personable, and comfortable interacting with guests and team members. You are extremely organized and can manage multiple parties and priorities at once. You have strong communication and problem-solving skills.

You enjoy mentoring and developing young team members. You can remain calm and professional when things don't go according to plan. You have a "Win the Day" attitude! You take ownership and aren't afraid to jump in wherever you are needed. You are passionate about creating an EXCELLENT guest experience. You are confident handling guest concerns and resolving conflicts quickly and fairly.

You understand that sometimes you have to get your hands dirty to get the job done!

A DAY IN THE LIFE

Everybody is somebody! At Urban Air, we believe each person and every position matters; everyone contributes to our success! As a Party Coordinator, you will: Oversee the execution of birthday parties and group events throughout the day. Serve as the primary point of contact for party parents and guests during their visit.

Check parties in and out and ensure all required paperwork, waivers, payments, and party details are accurate. Review party details prior to arrival and ensure the team is prepared for each event. Monitor party schedules and ensure parties stay on time and transition smoothly between activities. Assign, monitor, and support Party Hosts throughout the day.

Ensure Party Hosts are following Urban Air party procedures and providing exceptional service. Conduct party walk-throughs and regularly check in with guests to ensure everything is going smoothly. Proactively identify potential problems before they become guest complaints. Handle guest complaints, service recovery, refunds, and other party-related concerns within your level of authority.

Communicate with the Management Team when issues require additional support or approval. Coordinate with Front Desk, Café, Attractions, and other departments to ensure party needs are met. Ensure party rooms and tables are properly set up, clean, stocked, and ready for guests. Monitor food, drinks, supplies, decorations, and other party needs throughout the event.

Help ensure party hosts are properly trained and understand their responsibilities. Coach and mentor Party Hosts to improve performance and guest service. Assist with training new Party Hosts and maintaining consistent party standards. Help maintain accurate party records and communicate any issues or follow-up needs to management.

Follow all safety, sanitation, cash-handling, and operational procedures. Work closely with the Leadership Team to identify opportunities to improve the party experience and department performance. WHAT WE EXPECT A positive, energetic attitude every shift. Professional and friendly communication with guests and team members.

Strong attention to detail and organization. The ability to multitask and prioritize in a busy environment. The ability to lead by example and hold yourself and others accountable. A willingness to work on your feet and actively participate in party operations. The ability to handle stressful situations while maintaining a calm and positive attitude.

A commitment to creating memorable experiences for our guests. Friday, Saturday, and Sunday availability is required. Additional evening availability during the week may be required based on business needs. WORKING ENVIRONMENT Non-typical Family Entertainment environment! We have great food, millions of dollars' worth of attractions, host the best Special Events, and have thousands of people coming to have FUN!

Fast-paced, high-energy environment with frequent guest interaction. Must be comfortable spending extended periods of time on your feet. Business casual appearance while maintaining a fun, energetic, and approachable presence. Ability to work Saturday and Sunday, as well as evening shifts during the week. This is a hands-on leadership position — you won't just be watching the party; you'll be making sure it happens!

If this is you, apply now! The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. ABOUT URBAN AIR ADVENTURE PARKS Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment.

The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Glen Allen is an equal opportunity employer.