WFS CLI Agent x 15

MAIN PURPOSE To contribute to achievement of WFS growth targets through the telephony channel in alignment with WFS policies, procedures and standards. In addition, increase our ability to obtain documents (DEA/ from customer themselves) to book the account.

KEY RESPONSIBILITIES

• Processing of credit limit increase requests
• Customer Service
• Compliance
• Maintaining business Quality Standards Requirements KEY COMPETENCIES FUNCTIONAL COMPETENCIES
• Knowledge of the processes, rules, tools and systems adopted, implemented and monitored by WFS
• Call Centre Task and Processing Requirements
• Knowledge of Inbound and Outbound Contact Centre processes, methodologies, systems and technologies
• Product Knowledge (WFS and Absa Specific)
• Computer Literacy
• Data Checking
• NCA-A Process knowledge MINIMUM QUALIFICATION
• Matric / Grade 12 MINIMUM REQUIREMENTS
• 1-2 years’ experience in a Contact Centre environment ( both Inbound & Outbound)
• Minimum 1 year experience in New Business and Sales
• Knowledge of CLI or CLI processes ADDITIONAL REQUIREMENTS
• Preferably tri skilled, Credit Card, Loans, Scorecard Woolworths Financial Services is a proud South African brand, who is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions. If you have not been contacted within two weeks after the closing date of this vacancy, please consider your application as being unsuccessful.