Medical Records Staff (NE)

Medical Records / Receptionist Company: Bluebird Home Health and Hospice Bluebird Home Health and Hospice is seeking a dependable and friendly Medical Records / Receptionist to join our team. This position supports daily clinical records operations while serving as a welcoming first point of contact for employees, patients, families, vendors, and visitors.

The ideal candidate is organized, professional, detail-oriented, and able to balance front desk responsibilities with accurate medical records support.

Key Responsibilities

Greet employees, patients, families, vendors, and guests in a professional and courteous manner. Answer incoming phone calls, assist callers, and route calls to the appropriate team member. Maintain and protect clinical records in accordance with company policies and applicable state and federal requirements. Support daily medical records functions, including organizing, filing, retrieving, auditing, and tracking documentation.

Monitor outstanding or unsigned physician orders and follow up as needed. Assist with record requests and ensure information is released only to authorized individuals according to policy. Help maintain accurate clinical records systems and support updates or process improvements as needed. Communicate effectively with clinical, administrative, and leadership team members.

Maintain confidentiality of patient and organizational information at all times. Perform additional job-related duties as assigned.

Qualifications

High school diploma or equivalent required; bachelor’s degree preferred. Previous experience in medical records, healthcare administration, reception, or clerical support preferred. Strong customer service, communication, and phone etiquette skills. Ability to multitask in a busy office environment while maintaining accuracy and professionalism.

Strong attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive information appropriately. Comfort using office equipment and electronic records or documentation systems. Positive attitude, reliability, flexibility, and willingness to work as part of a team. What We’re Looking For We are looking for someone who is welcoming, dependable, and detail-focused.

This role is a great fit for a candidate who enjoys helping others, staying organized, and supporting a mission-driven healthcare team. Schedule and Work Setting Office-based position supporting Bluebird Home Health and Hospice operations. Full-time 8:30-5:00pm Must be able to work professionally with patients, families, visitors, and team members.

Why Join Bluebird Home Health and Hospice? At Bluebird Home Health and Hospice, our team is committed to providing compassionate support to patients and families. As a Medical Records / Receptionist, you will play an important role in helping our office run smoothly and ensuring records are handled accurately, professionally, and confidentially.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.

More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.