Information Delivery & Visualization Engineer

Job description: Design and maintain proactive Splunk dashboards and alerting mechanisms to monitor application health, detect anomaliesand reduce mean time to resolution (MTTR). •Perform root cause analysis (RCA) on critical production incidents and deliver long-term preventive solutions in collaboration with engineering teams.

•Utilize Grafana to monitor real-time application performance metrics across multiple retail systems including TSAYS, CBO, Produce Scales, and GETGO. •Manage vendor relationships and coordinate with device management teams to ensure seamless operation of in-store hardware and handset ecosystems. •Write and optimize complex SQL queries, stored proceduresand database views to support data analysis and issue resolution.

•Process client-raised tickets in Zendesk, meeting SLA targets through prioritization, clear communication, and rapid resolution. •Collaborate with cross-functional teams and engineers to deploy quick fixes during high-priority incidents without impacting live retail operations.