BDC Agent – Quick Lane

Gary Crossley Ford is one of the Midwest’s leading Ford dealerships, known for exceptional customer service and a high-volume service department. Our Quick Lane provides fast, convenient maintenance services, and our Business Development Center (BDC) plays a key role in connecting customers with our service team.

We are currently looking for a motivated and customer-focused BDC Agent to support our Quick Lane service department.

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Position Overview

The Quick Lane BDC Agent is responsible for handling inbound and outbound customer communications, scheduling service appointments, and ensuring a smooth experience for customers seeking maintenance services such as oil changes, tires, batteries, and routine vehicle care.

This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced environment, and is comfortable working with phone, text, and digital communication.

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Key Responsibilities

• Answer inbound calls, texts, and online inquiries for the Quick Lane service department
• Schedule and confirm service appointments efficiently
• Perform outbound calls to follow up with customers and promote maintenance services
• Provide accurate information about Quick Lane services, pricing, and availability
• Coordinate with advisors and the Quick Lane team to ensure appointment readiness
• Maintain accurate records in the dealership CRM system
• Deliver a friendly, professional customer experience with every interaction

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Qualifications

• Previous BDC, call center, or customer service experience preferred
• Automotive service or dealership experience is a plus but not required
• Strong communication and phone skills
• Comfortable using CRM systems and basic computer software
• Excellent organization and multitasking abilities
• Positive attitude and strong work ethic

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Benefits

• Competitive pay + performance bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts on vehicles and service
• Opportunities for advancement within a growing dealership

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Why Join Gary Crossley Ford?

At Gary Crossley Ford, we invest in our people and provide the tools and support needed to succeed. If you're looking for a career with growth potential in the automotive industry, we’d love to hear from you.