Customer Retention Specialist

Customer Retention Spec Purpose: This position will serve as a sales agent for inbound/outbound Sales and Retention calls, providing customers support and solutions. Perform customer enrollments/sales by determining the customers’ needs and offering appropriate solution/product recommendations. Additional duties would include: data entry, enrollment verification, client interaction and miscellaneous administration. Special projects as assigned. Summary of Responsibilities: 

Utilize consultative negotiation/sales and customer service skills to identify sales/retention opportunities of new and existing customers Overcome customer objections with the purpose of selling products and serv