BDC Service Agent - Call Center - Ocean Cadillac!

BDC Service Agent

• Ocean Cadillac! Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver! We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery. Growth Opportunities Available Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit! What You’ll Do: Handle inbound and outbound calls to assist customers with service inquiries Follow up on leads and schedule service visits Provide excellent customer service to ensure satisfaction and build loyalty Maintain and update customer information in our CRM system Collaborate with service and marketing teams to meet client needs What We’re Looking For: A friendly and professional communicator who thrives in a fast-paced environment Comfortable making 100+ outbound calls and working with a team Organized, detail-oriented, and able to manage multiple tasks effectively Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required) Bilingual in English and Spanish is a bonus!

What We Offer

Great Pay: up to $20/hour + commission 401(k) Plan with company match Paid time off Career growth and development opportunities within the Murgado Automotive Group Employee discounts on vehicles, parts, and services Supportive and collaborative team environment If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you!

Job Type: Full-time Pay: Up to $20.00 per hour + Commission Expected hours: 40 per week Benefits: 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Vision insurance Work Location: In person – Miami, FL 33162