Service Desk Analyst

Qualifications

1+ years of service desk/support experience Candidate must possess superior customer service skills. Possess excellent written and verbal communication skills. Demonstrate good judgment and strong attention to detail. Respond to customer’s service requests received via phone or E-mail. Document and log all support requests received by the Service Desk.

Ability to problem solve and or escalate support requests. Research questions using available information resources. Utilize remote control utilities to provide remote technical support. Provide end user with updates on inquires not immediately resolved. Follow-up with end users to ensure problem resolution and customer satisfaction.

Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products. Willing to work shifts to accommodate coverage needs.

Preferred Skills

Service Desk experience required. Experience in providing high-level customer service. Knowledge of Track It System. Ability to work in a team environment. Basic knowledge of network administration.