Regional Operational Performance Expert

YOUR ROLE

The Regional Operations Performance Leader

• Amazon has been established to enhance operational performance across CEVA's global Amazon portfolio by creating visibility of the operational drivers that impact customer experience, service performance and business results. The role will develop and implement a global performance governance framework that enables proactive identification of sites that are excelling and those requiring support. Through the analysis of operational input metrics, the role will identify best practices, standardise successful processes, and drive their deployment across the network to improve performance consistency and operational excellence. Working in close partnership with Operations, Account Management, Sales and Amazon stakeholders, the role will focus on improving customer-facing metrics, including Delivery Estimate Accuracy (DEA), Concessions and other critical service measures that influence customer satisfaction and contract performance. By improving operational effectiveness and reducing avoidable costs, the role will support contract renewals, future revenue growth, margin improvement, and the continued strengthening of CEVA's strategic partnership with Amazon. WHAT ARE YOU GOING TO DO? Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role: Operational Excellence & Continuous Improvement Drive operational excellence across existing sites by identifying, prioritising, and delivering performance improvement opportunities. Analyse operational performance data, processes, and workflows to identify root causes of inefficiencies and implement sustainable solutions. Lead continuous improvement initiatives that enhance safety, quality, productivity, cost, and customer outcomes. Facilitate the adoption of standard methodologies and best practices across regions to improve operational consistency and performance. Partner with site and regional leadership teams to develop and execute improvement roadmaps aligned to business objectives. Operational Standards & Governance Establish, maintain, and govern operational standards, frameworks, and best practices across the network. Conduct operational reviews, assessments, and audits to ensure compliance with defined standards and identify improvement opportunities. Monitor performance against operational benchmarks and key performance indicators, driving accountability for corrective actions where required. Provide governance and oversight to ensure consistent execution of operational processes across multiple regions and business units. Launches & Start-Up Support Support the successful launch, expansion, and start-up of new operational sites through planning, readiness assessments, and operational guidance. Partner with cross-functional teams to implement operational standards, processes, and performance management frameworks during site deployment. Provide operational expertise to minimise launch risks and accelerate site stabilisation and performance ramp-up. Operational Capability Development Act as the operational subject matter expert for regional and site leadership teams. Develop organisational operational capability through coaching, mentoring, training, and knowledge-sharing initiatives. Create and deploy tools, playbooks, and operational excellence frameworks that enable long-term capability growth. Promote a culture of continuous improvement and operational discipline across the organisation. Transformation & Strategic Projects Lead and influence complex operational transformation projects across multiple regions and business functions. Drive change management activities to support the successful implementation of new processes, systems, and ways of working. Collaborate with global stakeholders to align operational strategies and share best practices across the network.

WHAT WE ARE LOOKING FOR

Graduate level experience Minimum 10 years' experience in operational leadership, programme management, operational excellence, or supply chain roles within a large-scale logistics or e-commerce environment. Minimum 5 years' experience working directly within Amazon or in a leadership role supporting Amazon operations.

Extensive experience managing performance across multiple sites, regions, or business units within a complex and fast-paced environment. Proven track record of improving customer-facing metrics through the development of scalable operational mechanisms and performance management frameworks. Experience building operational governance structures and leading large-scale performance improvement programmes across multiple stakeholders and functions.

Demonstrated ability to influence senior customer stakeholders and translate customer requirements into operational strategies and measurable business outcomes.