Manager, Collections

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Manager, Collections The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time.

Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range

$112,185.00 - $179,496.00 Scheduled Weekly Hours: 40 What You’ll Be Doing Manages the day-to-day operation of the Collections department with a primary focus on collection of delinquent payments and/or recovery strategies. Plans, organizes, and directs the functions and team for the purpose of limiting consumer loan portfolio delinquency and charge off.

Ensures maximum accuracy, efficiency, and compliance related to all collections activities on consumer loans and lines of credit. Monitors service performance of the department to ensure exceptional Member Service. Responsible for the overall direction, coordination, and evaluation of collection and/or recovery functions which may include, but are not limited to: communication campaigns, inbound and outbound call strategies, short-term and long-term assistance, negative shares, workout loans, post charge-off recovery strategies, repossessions, bankruptcy cases, and other operations and quality control functions for the purpose of limiting consumer loan portfolio delinquency and charge-off.

Conducts periodic reviews of existing systems, procedures and workflows to ensure highest level of Member service, productivity, internal control and legal compliance. Serves as liaison for internal and external audits, including the NCUA and CFPB, relating to department audit activities to ensure that department functions meet regulatory policies and guidelines.

Supports team with the evaluation of Member financial circumstances problem resolution, escalations, and the development of recommendations to assist the Member and mitigate credit union losses, delinquencies and avoid future complaints. Manages vendor relationships and vendor performance, including attorneys, repossession companies and collection agencies, to ensure Members are treated with empathy and care, reviews audit reports, and contract renewals.

Reviews various reports to ensure that proper tracking is in place to effectively evaluate and improve processes and metrics within the business unit. Appropriately identifies, evaluates, and manages risk within area and implements risk mitigation strategies and activities. Additional Job Functions Provides daily support to teammembers, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining teammembers; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.

Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control. Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations. Ensures compliance with state and federal laws as well as any other applicable regulations.

Understands the Credit Union organizational goals and key performance indicators and takes the necessary actions to achieve desired results. Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.

Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required Bachelor's Degree in a related field or equivalent years of experience required 5-7 years of prior functional experience required 1-3 years of prior management experience required Schools. First FCU is committed to Diverse, Equitable, and Inclusive Hiring At Schools. First FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. Schools. First Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Schools. First FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.