Customer Experience Analyst

Job Description Join us to create change and have an impact in homes around the world. At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Where you’ll be: This position will be based in the Charlotte, NC HQ; hybrid work policy model.

About the Role

The Sales Operations Specialist supports the Contract Sales channel (Single Family, Multi-Family, and OEM) by managing critical order fulfillment processes, resolving operational issues, and serving as a key liaison between sales and internal business partners. This role helps ensure a seamless customer experience through data analysis, reporting, order management, and cross-functional collaboration with transportation, warehousing, inventory, and customer support teams.

The ideal candidate is highly organized, detail-oriented, proactive in solving problems, and capable of managing multiple priorities in a fast-paced environment.

Key Responsibilities

Serve as the primary Sales Operations contact for the Contract Sales team, supporting order-related inquiries, shipment exceptions, and process escalations. Manage daily operational activities, including order blocks, open orders, aged deliveries, credit holds, and product lifecycle reviews. Partner with transportation, warehousing, inventory, and customer service teams to ensure timely order fulfillment and issue resolution.

Analyze order and sales data to identify trends, exceptions, and opportunities for process improvement. Prepare and deliver recurring business reports and order book reviews for leadership stakeholders. Support product lifecycle management activities, including end-of-life transitions, product substitutions, and data integrity reviews.

Monitor compliance with operational processes and customer service standards. Contribute to continuous improvement initiatives and provide operational support for additional sales channels as needed.

Minimum Qualifications

Bachelor’s degree Advanced proficiency in Microsoft Excel and the Microsoft Office Suite. Experience working with ERP systems; SAP experience preferred. Familiarity with Power BI or other business intelligence/reporting tools. Strong analytical skills with the ability to interpret data and translate findings into actionable recommendations.

Benefits

Flexible work hours/hybrid work environment Medical, dental, vision and life insurance Competitive holiday and vacation time off program Retirement Savings Plan (401(k)) with relevant company contribution. Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #LI-OG1 #LI-Hybrid