Part-Time Veterinary Receptionist (Care Coordinator) - Animal Emergency Center

PetVet Care Centers' Animal Emergency Centeris currently seekingPart-Time Veterinary Receptionists (Care Coordinators) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitalsand over11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Animal Emergency Center in Memphis, Tennessee, is a leading emergency veterinary hospital providing after-hours, weekend, and holiday care for pets in critical need. Backed by decades of experience, the team delivers fast, compassionate, and expert emergency care when it matters most.

Why Join Us:

• For 51 years, our hospital has been a part of the Memphis community, providing emergency care to pets and families when they need us most. Located in the heart of Memphis, we are a busy, high-volume emergency hospital where no two days are alike.
• This is a place where your skills will be used. Our technicians are highly involved in patient care, and our team sees a tremendous variety of cases that provide opportunities to learn, grow, and continually expand your clinical skills. The work can be challenging and emotionally demanding, but it is also incredibly meaningful.
• We are growing and looking for people who want to be part of making our hospital even better. If you enjoy being challenged, learning every day, working as part of a team, and knowing that what you do truly matters to the pets and families in our community, we would love to have you be part of our next chapter.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have 2 years of experience as a receptionist in a day clinic

Preferred Skills (Nice to Have)

• 2 years of veterinary experience
• Knowing how to use Cornerstone is a huge plus

Schedule

• Part-Time, Saturday from 12PM-12AM and Sunday from 8AM-6PM
• Flexibility to pick up additional shift is a plus

What We Offer We care deeply about supporting our team members — professionally and personally.

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we’re committed to a Culture of Care— for pets, for the people who love them, and for the team members who make it all possible. Withmore than 400 hospitals across the U.S.and a team of over11,000 dedicated professionals, including1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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