Collections Customer Service Representative

Job Type: Full Time 8:30-5:30 pm Location: Miami Lakes, FL Salary Range: $20.00 per hour Hayt, Hayt & Landau (HHL) is seeking a professional, motivated Collections Customer Service Representative to provide excellent customer service and help consumers resolve past-due accounts through clear communication, education, and respectful problem-solving.

Benefits

Full-time position in a supportive, collaborative team environment offering: Medical, dental, vision, and life insurance options available through the firm Generous Paid Time Off (PTO) Eight paid major holidays A newly built office conveniently located near major highways Opportunity to grow consumer service and account management skills Career growth opportunities within the firm Responsibilities: Handle inbound and outbound calls as a Collections Customer Service Representative working to resolve accounts Educate customers on available payment options and negotiate appropriate payment arrangements in accordance with company policies and procedures Update account information and document all activity accurately Meet performance and collections goals in a fast-paced call center environment Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions Maintain a positive attitude, work well in a team, and show a willingness to learn.

Be coachable and open to feedback to continuously improve individual and team performance What We’re Looking For: Strong communication skills and experience as a Customer Service Representative or Collections Representative preferred Professional, calm, and empathetic approach Detail-oriented with accurate data entry skills Comfortable handling high-volume calls Reliable, punctual, team-oriented, and motivated to succeed Job Requirements: High School Diploma or GED Equivalent 1+ year of experience in collections preferred but not required MS Office (word, excel) CRM applications (Customer Relationship Management) Bilingual (English-Spanish) preferred but not required Monday- Friday 8:30-5:30 pm