E-Commerce Operations Executive

We are looking for a dynamic, detail-oriented, and proactive E-Commerce Operations Executive to support and optimize the daily operations of our e-commerce platform. The successful candidate will play a key role in managing product catalogue accuracy, online merchandising, campaign execution, website quality control, and customer experience optimization across our Magento-based e-commerce platform.

This role requires a combination of e-commerce operations, technical coordination, analytical thinking, and commercial awareness to support the continued growth of our online business.

Key Responsibilities

E-Commerce Catalogue Management Manage and maintain product catalogue, categories, pricing, specifications, attributes, and product content on the ecommerce platform Ensure all product information, descriptions, technical specifications, and visuals are accurate, complete, and optimized Coordinate product launches, new arrivals, stock updates, and promotional offers across the website Maintain data consistency between ecommerce platform, ERP, inventory systems, and internal databases Conduct regular catalogue audits and quality checks to identify and correct errors or inconsistencies Online Merchandising & Campaign Execution Create, schedule, test, and publish banners, landing pages, promotional campaigns, and ecommerce offers Ensure all campaigns and promotions are correctly displayed and functioning across desktop and mobile devices Optimize product visibility, category merchandising, cross-selling, upselling, and homepage placements Support major commercial events, seasonal campaigns, flash sales, and product launches E-Commerce Operations & Website Management Monitor website performance and identify issues impacting customer experience or conversion Liaise with developers, IT teams, and external agencies to resolve technical issues and implement platform improvements Raise and follow up on support tickets until resolution Conduct regular testing of the website, checkout process, payment methods, promotions, and customer journey Ensure website content and functionalities remain updated and aligned with business objectives Performance Monitoring & Optimization Monitor ecommerce KPIs such as traffic, conversion rate, abandoned carts, product performance, and sales performance Provide recommendations to improve customer experience, online conversion, and operational efficiency Support SEO best practices including metadata, URLs, product structure, and content optimization Use AI-powered tools and digital solutions to improve productivity, content management, and ecommerce operations Cross-Functional Coordination Work closely with Marketing, Ecommerce, IT, Customer Service, Warehouse, and Buying teams Coordinate with warehouse and buying teams regarding stock availability, product issues, and fulfilment concerns Provide support on ecommerce projects, new feature implementations, and platform enhancements Key Performance Indicators (KPIs) Product catalogue accuracy Timely deployment of campaigns and promotions Website content quality and consistency Reduction of pricing and stock discrepancies Ecommerce operational efficiency Contribution to customer experience and online conversion improvements Profile & Qualities Highly organized with strong attention to detail Proactive, solution-oriented, and adaptable Strong analytical and problem-solving skills Commercial awareness with customer-centric mindset Able to work under pressure and meet deadlines Excellent communication and interpersonal skills Passionate about ecommerce, digital retail, and online customer experience Continuous improvement mindset and willingness to learn new technologies Education & Experience Degree or Diploma in IT, Ecommerce, Digital Marketing, Business Information Systems, or related field Experience with e-commerce platforms, preferably Magento Understanding of e-commerce operations and online retail workflows Familiarity with CMS platforms, product management systems, and digital merchandising Basic understanding of SEO and ecommerce analytics tools will be an advantage Experience in retail, consumer electronics, or omnichannel business will be an advantage Knowledge of AI tools and digital productivity platforms will be considered an asset Technical Skills Magento administration experience preferred Good knowledge of Microsoft Excel and Google Sheets Familiarity with ecommerce reporting and analytics tools Understanding of online payment flows, ecommerce promotions, and customer journey processes Basic HTML knowledge will be an advantage Why Join Us?

Be part of one of Mauritius’ leading retail and ecommerce businesses Work in a fast-growing and evolving digital retail environment Exposure to e-commerce innovation, AI-powered tools, and digital transformation projects