Commercial Account Manager

Job Details: Job Location: Xpress Restoration

• Grapevine, TX, Salary Range: Undisclosed, SERVPRO Team Shaw
• Ranked #4 Fastest Growing Mid-Market Company in North Texas by Dallas Business Journal SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today! We’re seeking a highly motivated and relationship-driven Commercial Account Manager to join our team. This individual will be responsible for managing and expanding commercial client accounts, developing strong business relationships, and ensuring top-tier customer service throughout the sales and service lifecycle. The ideal candidate thrives in a fast-paced environment, understands the importance of client trust, and is committed to delivering results.

Key Responsibilities

Manage a portfolio of existing commercial accounts, ensuring consistent communication, client satisfaction, and account growth Identify opportunities for upselling and cross-selling services to meet client needs Act as the main point of contact for key accounts, resolving issues and ensuring timely service delivery Collaborate with operations, production, and leadership teams to align service delivery with client expectations Prospect and build relationships with new commercial clients within target industries and territories Maintain detailed records of all client interactions, opportunities, and follow-up activities in CRM systems Prepare and present proposals, contracts, and service plans tailored to client needs Attend industry events, networking functions, and trade shows to build brand visibility and generate leads Meet and exceed monthly, quarterly, and annual revenue goals Qualifications: Required: 2–3 years of experience in sales, account management, or business development Proven track record of meeting or exceeding sales targets Strong communication, presentation, and negotiation skills Ability to build and maintain long-term professional relationships Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms Valid driver’s license with a clean driving record Preferred: Experience in restoration, construction, facilities management, or related industry Knowledge of insurance, property management, and commercial service contracts Established network of business contacts in property management, insurance, or commercial real estate Experience preparing proposals, bids, or RFP responses Bachelor’s degree in business, marketing, or related field (or equivalent experience)