Front Office Coordinator

Position Summary

Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments. Essential Job Functions: Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.

Maintain the visitor's log/badges for all non-patient visitors who access secured areas. Check patients in and out using the practice management system. Responsible for collecting and posting patient payments with accuracy. Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed.

Present and explain all policies, forms and consents and obtain signatures. Collect billing forms and scan into Athena EMR. Obtain insurance eligibility and benefits for office visits and procedures. Schedule/reschedule follow-up appointments for patients to include work-in appointments. Manage and schedule inbound referrals Process medical records requests following HIPAA guidelines.

Obtain external medical records for patients prior to date of service. Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit slips. Maintain cleanliness of the lobby and front office area and updated patient materials and forms used. Monitor the patients as they wait in the lobby for their appointments.

Monitor clinic flow: notify patients when the providers are running late, notify providers of no shows, and notify lab staff of patients waiting for labs. Open and close the clinic on time. Maintain a professional environment by keeping conversations at a minimum volume so as not to be heard in the waiting room. Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.

Works in partnership with the back-office staff to provide excellent customer service. Other general duties as assigned. Position Requirements: High school diploma or equivalent. 2 - 4 years of medical office or clerical experience. Excellent customer service, communication and organizational skills. Understanding of and adherence to HIPAA/confidentiality rules.

Accuracy and attention to detail with ability to multi-task. Ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook. Familiarity with EMR software and previous money handling experience preferred. Physical demands may include: prolonged, extensive or considerable amount of standing/sitting