Health Care Customer Service Representative

Health Care Customer Service Representative Location: Myrtle Beach, SC 29579 Schedule: Monday through Friday, 8:45 AM to 5:00 PM or 10:45 AM to 7:00 PM Pay: $17.00 per hour Position Type: Entry Level Job Summary We are seeking a professional, compassionate, and detail-oriented Health Care Customer Service Rep to join our healthcare contact center team.

As the first point of contact for members, you will play a critical role in delivering exceptional customer service by assisting with appointment scheduling, verifying information, answering questions, and ensuring a positive patient experience. The ideal candidate is comfortable speaking on the phone throughout the day, navigating multiple computer systems, documenting interactions accurately, and handling sensitive healthcare-related conversations with professionalism and confidentiality.

This is an excellent entry-level opportunity for individuals seeking to build a career in customer service, healthcare administration, or patient support.

Key Responsibilities

Respond to member inquiries in a timely, professional, and courteous manner. Assist patients and members with scheduling healthcare and preventive care appointments. Verify and update member information while maintaining accuracy and confidentiality. Provide accurate information regarding healthcare services, appointments, and available programs.

Document all customer interactions, updates, and follow-up actions in the appropriate systems. Maintain detailed and accurate records while adhering to company policies and procedures. Assess member needs, provide appropriate solutions, and escalate complex concerns when necessary. Address questions and concerns with empathy, patience, and professionalism.

Follow established call scripts, workflows, quality standards, and compliance requirements. Maintain HIPAA compliance and protect confidential patient information at all times. Navigate multiple systems simultaneously while managing customer interactions efficiently. Meet or exceed performance metrics, quality standards, and productivity goals.

Collaborate with team members and leadership to continuously improve service delivery and customer satisfaction. Deliver a positive, supportive, and professional experience during every interaction.

Qualifications

High school diploma or equivalent preferred. Previous customer service, call center, healthcare support, or patient services experience is a plus. Entry-level candidates are encouraged to apply. Strong verbal and written communication skills. Excellent listening skills and professional phone etiquette. Strong attention to detail and commitment to accuracy.

Basic computer proficiency and data entry skills. Ability to multitask across multiple systems and applications. Ability to follow scripts, procedures, and compliance requirements consistently. Comfortable speaking on the phone for extended periods. Ability to handle sensitive healthcare-related conversations professionally.

Reliable, punctual, and dependable.

Requirements

Must be able to work one of the designated Monday–Friday schedules. Comfortable working in a fast-paced contact center environment. Ability to maintain confidentiality and comply with HIPAA regulations. Must communicate professionally with members, patients, and team members. Ability to sit for extended periods while using a computer and telephone.

Why Join Us? Entry-level opportunity with growth potential Consistent Monday–Friday schedule Supportive team environment Meaningful work helping patients access healthcare services Opportunity to develop customer service, healthcare, and administrative skills