Customer Engagement and Service Specialist

• INTRODUCTION: Textile. Genesis , a Lectra Company , is a global leading company in Supply Chain Traceability domain for the fashion & textile industry . Headquarter in Amsterdam, we have presence in China ; India, Bangladesh, Turkey and Netherlands , UK and Colombia . Currently 4500+ textile companies are part of our traceability network and 75+leading global brands run traceability programs on our Traceability platform .As of Nov 2023 , there are 500 million garments traced across the entire supply chain from fiber to retailer on the Textile. Genesis platform. 1.POSITION SUMMARY: He or she will be responsible for the delivery of supply -chain traceability in greater China region to meet the project requirement of Brand and Retailer based in Europe and the USA . We offer the flexibility for this position to be home-based. 2.

KEY RESPONSIBILITIES

Support the Customer Engagement and Service Manager to manage the traceability project implementation in the region by working closely with global project manager and other project team members . Follow up and support our textile supply chain partner on platform registration. Provide in-depth training to our supply chain partners via on-line meeting.

Resolve various issues users encounter while using the platform, Work with development team for product improvement based on first-hand feedback and market insight. Manage relationships with key supply chain partners. 3.PROFILE: 3-5 + Years working experience in textile industry , certification body or in sustainability domain ,familiar with textile industry end to end supply chain , good knowledge of sustainable textile material will be a plus.

Excellent written and spoken English skills. Customers focus with good oral and written communication skill to drive results. Ability to take ownership of issue , strong “ can -do “ attitude and good problem solving skills. Proficient in data analysis with extensive experience using office software tools. Capable of handling multiple tasks simultaneously.

Overseas working or studying experience is a plus but not a must. Experience in Certification Body (GRS/RCS /RWS /OCS etc. ) , Transaction Certification or supply chain traceability is a plus but not a must. 4.TRAVEL: The position is based in China We offer the flexibility for this position to be home-based.