Reservations Manager

The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue growth, and team development. This role serves as a liaison between the reservations team, revenue management, and other departments, driving strategic initiatives and maintaining high service standards.

Lead daily stand-up meetings with agents to address questions, discuss incentives, and allocate tasks. Monitor all V.I.P.'s, special guests and requests. Process travel agent checks, manage campaigns, and troubleshoot rate codes. Handle escalated calls and oversee reservation systems. Evaluate agent calls, audit reservations, monitor inbox, and manage schedules.

Assist with finance updates and conduct test calls. Review team goals and update incentive files.

Requirements

A 4-year hospitality degree and at least 3 years of related experience in hospitality. Advanced English is required. Opera Experience preferred. Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Benefits

TN Visa provided. 60,000-65,000 USD Annual Gross Income. Plus 15% bonus. Flight from home city to USA. Vacation and PTO after 1 year. 401(K) Company Match after 6 months.