Key Account Manager (Singapore)

Manage and grow relationships with key customer accounts in Singapore.

Serve as the primary point of contact for customer communications, project coordination, and issue resolution. Coordinate cross-functional teams including Engineering, Operations, Quality, Supply Chain, and Sales to support customer needs.

Drive program execution and ensure timely follow-up on customer deliverables, milestones, and escalations.

Support product launches, ongoing account activities, and operational alignment between customers and internal teams.

Translate customer requirements into actionable internal plans and communicate updates clearly to stakeholders.

Build strong working relationships with customer program managers, engineering teams, procurement teams, and decision-makers.

Identify risks proactively and coordinate resolution plans across teams.

Support business growth opportunities within existing accounts through strong customer engagement and execution excellence.

Travel as required to support customer meetings and business activities.

5+ years of relevant experience in Key Account Management, customer-facing program management, Technical Program Management, Program Management, or related roles

Candidates with a combination of engineering and customer-facing experience are highly preferred (e.g. 2–3 years in engineering/technical roles plus 2–3 years in account or program management).

Strong customer communication and stakeholder management capabilities.

Experience coordinating cross-functional teams in fast-paced environments.

Familiarity with OEM products, manufacturing, engineering, or hardware-related programs is preferred.

Strong execution, follow-up, problem-solving, and project coordination skills.

Bilingual requirement in English and Mandarin Chinese due to frequent collaboration with global teams.

Comfortable working across cultures and time zones in a global organization.

Strong ownership mindset with a customer-first attitude.