Safety and Security Supervisor- Tondo, Manila

Role Overview As the Safety & Security Supervisor, you are the frontline protector and operational anchor of our restaurant. This is a unique, supervisory-level role that blends physical security, high-level customer service, and technical facility care. Beyond traditional guarding, you ensure the restaurant’s "heartbeat" remains steady by managing essential utilities and serving as a psychosocial shield for our service team.

Duties and Responsibilities

1. Technical Utility & Asset Management Monitor and record daily readings for gas, water, and electric meters to ensure accurate consumption tracking. Manage the manual start-up/shut-down of signages, electric panel boards, generators, and water pumps during service interruptions to keep the kitchen and dining room running. Implement protocols to guard company inventory and assets against theft, misuse, or damage.
2. Safety & Emergency Leadership (BOSH Aligned) Conduct daily walkthroughs to identify security breaches or BOSH-related hazards (e.g., wet floors, blocked fire exits). Lead the team as a first responder for medical emergencies (First Aid) and coordinate evacuation procedures during fires, earthquakes, or other crises.
3. Conflict De-escalation & Crowd Control Supervise customer queues and entry/exit flow during peak hours to maintain a premium dining atmosphere. Act as the primary de-escalator in instances of customer verbal abuse or aggressive behavior, ensuring the mental and physical well-being of the restaurant staff. Apply professional intervention techniques only when strictly necessary to protect lives and property.
4. Incident Reporting & Investigation Maintain precise, professional logbooks documenting all security incidents and utility data. Lead preliminary investigations into missing items, inventory discrepancies, or suspicious activities on the premises.
5. Site Security & Personnel Support Manage unauthorized entry and monitor high-traffic areas. Ensure the safety of our team by providing security escorts for employees during late-night closing shifts.
6. Team Management Manage a team of safety and security associates. Plot and manage the team's duty schedules. Monitor the team's individual performance. Cascade to the team company updates and required coachings.

Qualifications

Minimum 2–3 years of experience in security, preferably in a supervisory role within the F&B or Hospitality industry. Valid Security License; BOSH (Basic Occupational Safety and Health) certification is highly preferred. Ability to operate basic mechanical/electrical systems (generators, pumps, and breakers). Strong verbal communication and the ability to remain calm and authoritative under pressure.

Ability to remain on your feet for extended periods and respond quickly to physical emergencies. Willingness to take roving role