Medical Assistant Lead - Family Medicine

RESPONSIBILITIES

Serve as primary resource and subject matter expert for clinical support staff. Assist providers with patient care activities including rooming patients, obtaining vital signs, medication reconciliation, immunizations, procedures, specimen collection, and patient education. Provide coverage and staffing support when needed.

Assist with onboarding and training of new clinical staff. Oversee daily POD operations to ensure balanced workload distribution and efficient patient flow. Monitor management of telephone encounters, labs, portal messages, and diagnostic imaging. Conduct training and competency assessments. Ensure completion of daily clinical duties.

Promote exceptional customer service andpatient experience, providing staffing support when needed. Collaborate with front office staff to ensure efficient scheduling, registration, andpatient communication. Assist with implementation and adherence to clinic workflows and operational standards. Support communication between front office, nursing staff, providers, and leadership.

Create, maintain, and manager employee schedules for medical assistants and assigned clinical personnel. Maintain schedule template and staffing assignments JCMG Core Competencies: Strives for continuous quality improvement. Participates in educational experiences designed to maintain and/or improve professional competence.

Maintains high work ethic standards. Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

High School diploma or GED, some college preferred. Graduate of an accredited Medical Assistant (MA) training program. Experience: Prefer previous experience as an MA in the ambulatory care setting. Certification/License: Medical Assistant certification BCLS certification or obtain within 3 months of hire Knowledge/Skills/Abilities: Medical terminology Basic computer skills Completed JCMG’s Pharmacology training.

For administration of injectable medications, must have successfully completed 20 injections with an approved mentor and must complete JCMG competency testing and successful completion of return demonstration. WORK ENVIRONMENT Works in heated and air-conditioned area; may be exposed to infectious material and contagious conditions including exposure to patient body fluids, including blood and contaminated sharps; potential for exposure to hazardous disinfecting chemicals; must follow universal precautions and utilize personal protective equipment.

BENEFITS

Health insurance & employer paid short- and long-term disability Generous PTO policy, beginning at 148-hours annually 56 hours paid Holiday Leave Employer Retirement Plan (401K) with employer match Tuition reimbursement and other professional advancements