Part-Time Club Host

We're looking for a warm, organised Part-Time Club Host to run Front of House at Wag. Works Islington every Saturday. As the first face members and their dogs see, you'll manage check-in and pick-up, handle enquiries, show prospective members around the club and keep the day running smoothly alongside our Saturday daycare team.

You'll pair a natural flair for hospitality with a real fondness for dogs, making every visit feel personal and every owner feel confident in our care. If you're looking for a rewarding weekend role in a premium, dog-first environment, with the option to pick up additional shifts from time to time, this is the role for you.

Location: Wag. Works Islington Contract: Permanent, part-time Hours: 8 hours every Saturday, 10:00–18:00, with the option of additional shifts from time to time Pay: £13-£15 per hour (DOE) Start date: ASAP Member & Dog Experience Act as the Saturday concierge, greeting members and their dogs by name and anticipating individual preferences.

Run a smooth, safe check-in and pick-up, confirming bookings, care notes and any health or behavioural updates with the daycare team. Give owners a clear handover at collection, sharing highlights from their dog's day. Front of House Operations Open and close Front of House, keeping reception safe, spotless and inviting throughout the day.

Process bookings, payments, membership changes and add-on services accurately, reconciling payments at close. Coordinate with the Saturday daycare team so care requests are actioned and the day runs seamlessly. Membership Enquiries & Tours Welcome and respond to walk-in, phone, email and WhatsApp enquiries, logging details accurately in the CRM.

Conduct warm, informative club tours for prospective members and pass qualified leads to the membership team for follow-up. Communication & Reporting Keep records, handover notes and the daily log up to date so the weekday team picks up exactly where you left off. Escalate any member, dog or operational concerns promptly to the Manager or on-call contact.

Front of House Experience: Previous customer-facing experience in hospitality, retail, a membership club or a reception role. Natural Communicator: Warm and confident in person, on the phone and over email or WhatsApp, with the judgement to know when to escalate. Organised & Accurate: Comfortable managing bookings, payments and CRM records, with a keen eye for detail.

Calm Under Pressure: Able to keep the desk running smoothly through busy check-in and pick-up windows. Dog Confident: At ease around dogs of all sizes and temperaments; canine experience is a bonus but not essential. Reliable & Flexible: Committed to every Saturday, with the availability to pick up occasional additional shifts.

Wag. Works Ambassador: Embodies our philosophy of modern, science-led, holistic dog care. Career Path: A clear route into full-time Club Host and club management roles as Wag. Works grows. Dog-Centric Workplace: Spend your Saturdays with happy, well-cared-for dogs in a premium setting. Start-Up Energy: Be heard - your ideas directly shape how the club evolves.

Extra Shifts: The option to pick up additional weekday shifts when they're available. Staff Perks: Discounted Wag. Works services, wellness workshops and team socials. Supportive Culture: Work alongside behaviourists, vets and groomers who value collaboration and positivity.