Resiliency Coach & Outreach Specialist

Resiliency Coach & Outreach Specialist Department: Operations Employment Status: Part-Time, Non-Exempt Location: Jacksonville, Florida / Assigned Club Sites Reports To: Director/Manager of Wrap Around Services Compensation: $19.00–$23.00 per hour, based on qualifications and experience Position Summary Boys & Girls Clubs of Northeast Florida is seeking a compassionate, motivated, and relationship-focused Resiliency Coach & Outreach Specialist to support our mission of inspiring and enabling young people to reach their full potential as productive, responsible, and caring citizens.

The Resiliency Coach & Outreach Specialist plays an important role in promoting positive youth development, strengthening resiliency, and supporting prevention-based programming. This position works directly with youth and families to build protective factors, encourage healthy decision-making, develop positive relationships, and strengthen social-emotional skills.

Working collaboratively with Club leadership, program staff, families, and community partners, the Resiliency Coach & Outreach Specialist helps create a safe, supportive, and inclusive environment where young people can thrive. The position also assists with community outreach, participant engagement, program implementation, and documentation to support organizational and grant requirements.

Essential Duties and Responsibilities

Youth Development & Resiliency Support Establish positive, supportive relationships with youth that promote confidence, self-esteem, emotional awareness, and personal growth. Facilitate age-appropriate activities and discussions focused on resiliency, healthy decision-making, positive relationships, and essential life skills.

Provide mentoring, encouragement, and guidance to help youth strengthen coping, communication, conflict resolution, and problem-solving skills. Incorporate positive youth development principles, character development, and appropriate behavior management strategies into daily programming. Assist with planning, coordinating, supervising, and implementing engaging activities that address the social, emotional, and developmental needs of youth.

Foster a safe, welcoming, inclusive, and culturally responsive Club environment. Outreach & Community Engagement Assist with outreach and engagement efforts involving parents, caregivers, schools, and community organizations to increase awareness of available programs and services. Establish and maintain positive relationships with families and community partners to encourage participation and continued engagement.

Identify potential barriers to participation and assist in connecting youth and families with appropriate community resources and support services. Participate in community outreach events, family engagement activities, and other community-based initiatives as assigned. Support efforts to increase program awareness, enrollment, attendance, and sustained youth participation.

Program Implementation & Grant Compliance Assist with implementing assigned prevention and resiliency programs in accordance with approved program models, organizational policies, and grant requirements. Support the achievement of program participation goals, deliverables, and required activities. Maintain accurate and timely records of youth participation, attendance, program activities, outreach efforts, and other required documentation.

Submit complete and accurate program information to designated program, data, and compliance staff within established deadlines. Participate in required staff meetings, professional development opportunities, and grant-related training. Collaborate with Club leadership and program staff to ensure consistent, effective, and high-quality program implementation.

Minimum Qualifications

Education

Bachelor's degree in social work, psychology, education, human services, youth development, or a related field preferred. Equivalent relevant education, training, and experience may be considered. Experience Previous experience working with youth, families, mentoring programs, community outreach, or youth development programs preferred.

Experience supporting prevention initiatives, resiliency development, social-emotional learning, or community engagement is desirable. Experience working in a Boys & Girls Club or similar nonprofit, community-based, or youth-serving organization is a plus. Background Screening Must successfully complete and maintain eligibility under applicable Level 2 background screening requirements.

Must comply with all Boys & Girls Clubs of Northeast Florida child safety standards, employment policies, and applicable grant requirements. Required Knowledge, Skills & Abilities Ability to establish positive, trusting relationships with youth from diverse backgrounds. Strong interpersonal, verbal communication, and organizational skills.

Ability to motivate, encourage, and appropriately address youth behavior and developmental needs. Possess understanding of positive youth development, mentoring, resiliency-building, and prevention-based practices. Ability to facilitate small-group activities, lead age-appropriate discussions, and engage families and community partners.

Basic computer skills and the ability to maintain accurate program records and documentation. Ability to work independently while maintaining effective collaboration with Club leadership and program staff. Strong commitment to confidentiality, professionalism, accountability, cultural responsiveness, and youth safety.

Work Schedule & Expectations This is a part-time, non-exempt position with a flexible schedule based on assigned program activities, youth participation, outreach needs, and grant requirements. Work hours may include afternoons, evenings, and occasional weekends. The employee may be assigned to support programming and outreach activities at multiple Club sites or approved community locations.

Performance Expectations Successful performance in this position will be evaluated based on: Consistent and effective delivery of assigned resiliency and prevention activities. Positive youth engagement, participation, and relationship building. Effective family outreach and community engagement. Accurate, complete, and timely program documentation.

Compliance with applicable grant requirements, organizational policies, and child safety standards. Effective communication and collaboration with Club staff, families, and community partners. Join Boys & Girls Clubs of Northeast Florida and make a meaningful difference in the lives of young people by helping them build the skills, confidence, and resilience they need to succeed.

Boys & Girls Clubs of Northeast Florida is an Equal Opportunity Employer committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws. Employment decisions are made without regard to any status protected by applicable law. This position requires a Level 2 background screening through the Care Provider Background Screening Clearinghouse as mandated by Florida Statute 435.

1. For more information, please visit the Clearinghouse Applicant Education and Awareness website: https://info.flclearinghouse.com/