Manager, Counseling

SUMMARY Manages and coordinates schedules, day-to-day operations, outreach, student onboarding processes, and support initiatives within a full-service campus Counseling department at the assigned Campus.

ESSENTIAL FUNCTIONS

Coordinates and monitors Counseling Office at the assigned campus Determines appropriate staffing ratios to ensure the department is appropriately staffed to facilitate high-quality student service during all hours of operation and during peak service periods Adjusts Counselor work schedules based on day-to-day needs and events, while also adhering to full-time Counselors’ contractual obligations Promotes available services to students to ensure student awareness and usage Monitors students’ progression through the new student onboarding process, conducting outreach as necessary to connect incoming students to initial Counseling appointments and other support services Remains current on College, community and professional matters related to student success, student services, academic advising, and counseling Works with faculty and staff to promptly address customer service concerns and service requests within the counseling and student services areas Develops, recommends, and implements procedures and processes that facilitate efficient office operation Maintains relationships with other College departments including campus student success teams Works with the Academic Dean to plan and staff General (GEN) Studies courses and attends meetings regarding GEN classes Participates in meetings, workshops, and conferences as directed Takes the lead on special projects as assigned by the Dean and/or Assistant Dean Aligns resources or directly fulfills outreach requests to meet Campus enrollment, persistence, and student success goals Uses data and research to inform planning and practice while enhancing student services and processes Works with the Dean and/or Assistant Dean to create the counseling department budget, monitor, and organize departmental purchases and to coordinate use of resources with other student service providers throughout the college and community Develops and writes proposals and reports Ensures program compliance with College policies and procedures and U.

S. Department of Education regulations Processes, assigns, and directs work, evaluates performance, facilitates professional development for counselors and staff, initiates disciplinary action and conducts grievance meetings in accordance with College procedures as necessary Performs other duties as assigned