Team Leader

A1 to A3

• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable A2 to A3 Or P1 to P2
• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment. Oversee daily operations, ensuring efficient and timely customer service and collection processes. Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction. Implement and monitor performance metrics, identifying areas for improvement and driving team performance. Collaborate with the Department Head and other teams to align collection strategies with company objectives. Conduct regular team meetings, providing feedback, and facilitating open communication channels. Train and mentor team members, ensuring they are equipped with the necessary skills and knowledge. Stay updated on industry trends and best practices, implementing innovative approaches to enhance collection efficiency. Ensure compliance with company policies and procedures, maintaining a high standard of professionalism. Build and maintain strong relationships with key stakeholders, including clients and internal teams. Candidate must have DRA certificate.
• Should have good geo Knowledge.
• Should know how to do allocation.
• Should have handled 7 to 8 CREs.
• Should he handy of excel.
• Experience of handling team.
• Should travel as and when required.
• Should know how to handle client query and provide solution on it.