Job description
About Tacit We are an early-stage, deep tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. We are backed by General Catalyst, Khosla Ventures, and Greylock Partners, with a founding team from Stanford, Brain. Gate, Oculus, and Tesla. While we can’t reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life.
About the Role
We are looking to hire a Data Collection Technician who has a strong blend of of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.
- Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.
- Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
- Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
- Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
- Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.
- This is a full-time position at our location in either San Francisco or San Jose REQUIREMENTS
- Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.
- Must be comfortable working in a fast-paced environment.
- Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
- Excellent attention to detail and organizational abilities.
- Comfortable staying alert and responsive during long shifts.
- Technically proficient and quick to learn new systems.
- Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace. STRONG CANDIDATES MAY HAVE
- Prior experience in customer service, hospitality, research, or lab operations.
- Experience with scheduling or data management platforms.
- Interest in human-computer interaction, psychology, or research operations. DETAILS
- Training: Training onsite is at our San Francisco HQ office (South Park)
- Schedule: Evening and weekend availability required; must be willing to work between 6am and 10pm
- Compensation: $20/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law)
- Company size: 30-50 people BENEFITS
- Equity package
- Comprehensive medical, dental, and vision insurance - 4% 401k matching