Customer Success Executive

Location: Noida Employment Type: Full-Time CTC : ₹3.0 – ₹4.8 LPA (depending on experience and fit) Role Summary The Customer Success Executive is responsible for managing customer onboarding and offboarding processes, monitoring system-generated communication triggers, and providing first-level operational support. The role acts as a key point of coordination between customers and internal teams to ensure seamless customer lifecycle management and timely resolution of operational queries.

Key Responsibilities

Customer Onboarding Manage the end-to-end onboarding process for new customers. Coordinate with internal stakeholders to ensure timely account setup and activation. Verify customer information and maintain accurate records. Assist customers throughout the onboarding journey and address process-related queries. Customer Offboarding Handle customer offboarding/offloading requests as per defined processes.

Ensure completion of all required closure activities and documentation. Coordinate with relevant teams for smooth account deactivation and transition. Communication Monitoring & Operations Monitor system-generated messages, alerts, notifications, and communication triggers throughout the day. Take timely action on operational alerts and customer-related notifications.

Track pending requests and coordinate with internal teams for closure. First-Level Operational Support Act as the first point of contact for routine customer and operational queries. Log, track, and resolve basic operational issues within defined timelines. Escalate complex issues to the appropriate teams and follow up until resolution.

Maintain accurate records of support requests and actions taken. Process Coordination & Reporting Maintain customer records and operational documentation. Ensure compliance with defined processes and service standards. Prepare operational reports and dashboards as required. Identify recurring issues and recommend process improvements.

Required Skills

Strong verbal and written communication skills. Excellent coordination and follow-up abilities. Customer-centric mindset with strong attention to detail. Ability to multitask and manage priorities effectively. Proficiency in MS Excel, Google Sheets, and CRM/support tools. Basic understanding of customer operations and support processes.

Basic understanding of SQL and ability to run simple queries for data validation, reporting, and troubleshooting purposes.

Preferred Qualifications

Graduate in any discipline. 1–3 years of experience in Customer Operations, Customer Support, Customer Success, Process Operations, or related functions. Key Competencies Customer Focus Ownership & Accountability Process Orientation Coordination & Stakeholder Management Problem Solving Time Management