Sr IT Technical Support Specialist

Franklin, TNFull-timePosted Oct 6, 2026

Job description

IT Senior Technical Support provides advanced technical support for incidents and service requests escalated by the Tier 1 support team. The role supports endpoint, identity, access, collaboration, network, and business application environments; owns complex issues through resolution; supports onboarding and acquisition activities; develops technical documentation; identifies recurring problems; and collaborates with other IT teams to minimize business disruption.

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