Estimator / Helper Body Shop

Customer Service Representative (CSR) - Body Shop**

McGraw Ford | Corpus Christi, TX

McGraw Ford’s Body Shop is growing, and we’re looking for a Customer Service Representative (CSR)** who thrives on organization, communication, and taking care of people during stressful moments. If you’re detail-oriented, personable, and take pride in delivering a great customer experience, this could be a great fit.

What You’ll Do

Serve as the primary point of contact for body shop customers

Greet customers in person and handle inbound phone calls professionally

Open and manage repair orders

Communicate repair status updates clearly and accurately

Coordinate with estimators, technicians, insurance companies, and parts

Ensure all documentation is complete and compliant

Maintain a clean, professional front-office environment

What We’re Looking For

Strong customer service and communication skills

Professional phone and in-person presence

Ability to multitask and stay organized in a fast-paced environment

Basic computer skills (CRM/DMS experience a plus)

Prior automotive, body shop, or insurance experience is preferred but not required

A team-first mindset with a positive attitude

What We Offer

Competitive pay based on experience

Full benefits package (medical, dental, vision)

Paid time off and holidays

Stable, long-term career opportunity with a growing dealership

Supportive leadership and a team-oriented environment

At McGraw Ford, we believe the customer experience starts long before the repair is finished. Our Body Shop is I-CAR certified, well-equipped, and focused on quality work - and our CSRs play a critical role in making that experience exceptional.

Apply today and become part of a team that values professionalism, teamwork, and customer care.**