Head of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success based in Canada. As Head of Customer Success, you will shape and lead the teams responsible for helping customers successfully evaluate, adopt, and maximize the value of a technical SaaS platform.

You will oversee Technical Account Management and Customer Success, building strong leadership capabilities and scalable operating structures. Your mission will be to create a seamless customer journey, strengthen long-term relationships, and drive measurable improvements in adoption and retention. Working closely with Sales, Product, Engineering, and Support, you will turn customer insights into business growth and product improvements.

You will also establish the processes, performance metrics, and organizational culture needed to support continued expansion. This is a senior leadership opportunity within a remote-first, fast-growing technology environment.