DME Customer Service Rep

We're looking for a candidate with excellent communication skills, a strong work ethic, and a willingness to learn. The ideal individual is adaptable, able to multitask, and thrives in a dynamic, team-oriented environment.

Key Responsibilities

Greet and assist patients both in person and over the phone in a friendly and professional manner Handle inbound and outbound calls regarding medical equipment questions and patient needs Assist patients in obtaining the correct medical equipment based on their medical needs and physician orders Demonstrate proper use and setup of equipment such as CPAP machines, oxygen concentrators, wheelchairs, walkers, and diabetic shoes and supplies.

Measure and fit patients for equipment, ensuring proper function and comfort Accurately enter physician orders and patient information into the system for timely order processing Schedule appointments and dispense equipment to patients once all documentation and criteria are met Assist with supply refills to maintain patient compliance with treatment plans Manage inventory: order, receive, stock, and maintain merchandise for resale Qualifications: Exceptional customer service and interpersonal skills Ability to adapt to changing situations and multitask effectively Basic computer proficiency and ability to learn new systems Knowledge of or willingness to learn medical equipment and insurance documentation processes Strong attention to detail and ability to follow established procedures and insurance guidelines Physical ability to sit, stand, kneel, bend, and lift up to 50 lbs Must be able to rotate on an after-hours emergency on-call schedule