Sr. Operations Agent

Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.

• Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment
• Rate Negotiation
• Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
• Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department.
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies.
• Freight Quotes
• Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
• Investigating client problems and/or complaints and managing to successful resolution.
• Addressing all client inquiries.
• Maintaining relationships with both internal and external customers with exceptional service.
• Other duties as assigned Working hours: Monday to Friday, 8:00 a.m. to 4:00 p.m., full-time.