Medical Front Office Coordinator

Job Details: Job Location: 10670 N CENTRAL EXPY SUITE 120

• DALLAS, TX, Salary Range: $18.00 - $20.00, Front Office Coordinator Position Summary The Front Office Coordinator serves as the first point of contact for patients and visitors, ensuring a positive patient experience while maintaining efficient front office operations. This position is responsible for patient check-in and check-out, scheduling appointments, insurance verification, referral coordination, and administrative support to providers and clinical staff.

Essential Duties and Responsibilities

Patient Reception and Registration Greet patients and visitors in a courteous and professional manner. Check patients in and out for appointments. Verify demographic and insurance information and update records as needed. Collect copayments, deductibles, and outstanding balances. Obtain required patient forms and signatures.

Scheduling and Communication Schedule, reschedule, and confirm patient appointments. Answer and direct incoming phone calls. Respond to patient inquiries and provide appropriate information. Coordinate patient messaging and communication through the electronic medical record (EMR) system. Referral Coordination Process referrals to specialists, diagnostic facilities, and ancillary services.

Obtain insurance authorizations and referrals when required. Communicate referral information to patients and receiving offices. Track referral status and ensure completion of ordered services. Maintain accurate referral documentation within the EMR. Insurance and Administrative Support Verify insurance eligibility and benefits.

Assist with prior authorizations and related documentation. Maintain patient confidentiality in accordance with HIPAA regulations. Scan, file, and manage patient records and correspondence. Perform other administrative duties as assigned.

Qualifications

Qualifications High school diploma or equivalent required. Minimum of 1–2 years of medical office experience preferred. Knowledge of medical terminology, insurance plans, referrals, and authorizations. Experience with electronic medical records (EMR/EHR) systems. Eclinicalworks preferred. Strong organizational, communication, and customer service skills.

Ability to multitask and work efficiently in a fast-paced environment. Physical Requirements Ability to sit, stand, and walk for extended periods. Ability to use a computer, telephone, and standard office equipment. Ability to occasionally lift up to 20 pounds. Work Environment Medical office/clinic setting. Frequent interaction with patients, providers, and healthcare staff.