Product Implementation Analyst -

We are seeking a Product Implementation Analyst to support the deployment and optimization of the UKG Workforce Ready (WFR) platform for both new and existing clients. This role plays a key part in ensuring successful implementations, system configurations, and ongoing client support.

Key Responsibilities

Implementation & Configuration Implement software solutions, system configurations, and integrations Manage client implementations and ensure successful project delivery Perform system configuration and development updates for time and attendance environments Client Engagement & Support Conduct product demos for prospective and existing clients Lead discovery sessions to understand client needs and recommend solutions Provide ongoing support and subject matter expertise on UKG WFR products Troubleshoot system issues and follow escalation procedures as needed System Optimization & Enhancements Stay updated on UKG WFR enhancements and new features Proactively recommend and implement system improvements Coordinate testing of configurations and integrated solutions Client Success Continuously identify opportunities to improve client satisfaction Deliver creative, value-driven solutions tailored to client needs Qualifications Bachelor's degree or equivalent combination of education and experience 5+ years of experience with UKG implementations (functional or technical) Experience integrating UKG and PrismHR systems Strong problem-solving and critical thinking skills Ability to manage multiple projects and clients simultaneously Experience conducting product demos and end-user training Skilled in creating documentation and job aids Ability to work independently in a fast-paced environment Strong understanding of industry best practices Preferred Skills Experience in PEO/HCM environments Familiarity with Salesforce Experience implementing the UKG Ready/Pro full suite (Payroll, HR, Talent, Benefits, etc.)

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