Call Representative (Spanish-English Bilingual)

Homelessness hurts. Health care helps.** For nearly 35 years, Fourth Street Clinic has provided essential health care services to individuals experiencing homelessness in downtown Salt Lake City. When you join our team, you're not just taking a job-you're helping improve the lives of people in our community.

The Call Representative** plays a vital role in supporting patients by providing compassionate service over the phone. In this role, you will answer patient inquiries, schedule appointments, and help ensure patients can access the care and services they need. This position is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced, patient-centered environment.

Key Responsibilities**

Answer patient calls and provide friendly, professional support

Schedule and manage patient appointments

Address patient questions and concerns with empathy and professionalism

Accurately document information in electronic health records

Collaborate with clinic staff to support patient care

Qualifications**

Strong customer service and phone communication skills

Ability to multitask and stay organized in a busy environment

Attention to detail and accuracy in data entry

Bilingual English/Spanish preferred

Benefits** Fourth Street Clinic offers a comprehensive benefits package including 100% employer-paid individual health insurance**, retirement contributions with employer match, generous PTO, paid holidays, tuition reimbursement, and wellness programs.

Join our mission-driven team working to reduce barriers to health care for individuals experiencing homelessness.