Concierge

Description A Residential Building Concierge is responsible for providing a professional, welcoming front-desk presence and supporting the safety, service, and day-to-day operations of a residential property. This role serves as a primary point of contact for residents, guests, deliveries, and vendors, helping ensure a secure, clean, and well-managed building environment.

Location: 140 Boardwalk Boulevard, Long Beach, NY 11561 Key Responsibilities Greet residents and visitors; provide courteous assistance and information while maintaining a calm, professional demeanor. Monitor and control building access in accordance with property procedures (sign-in, ID verification, visitor/vendor authorization, key/fob control).

Receive, log, and coordinate deliveries, packages, and service requests; notify residents per building policy. Answer phones, intercoms, and email/messages (as applicable); route inquiries to management, maintenance, or security. Observe and report suspicious activity, safety hazards, and policy violations; escalate incidents promptly to management and/or emergency services.

Conduct routine lobby/amenity walkthroughs; help maintain orderly, clean, and presentable common areas (light tidying as needed). Coordinate with building staff and vendors (maintenance, cleaners, movers) to support smooth daily operations. Maintain accurate logs and records (visitor logs, package logs, incident reports, work orders, keys) using paper and/or building software.

Enforce move-in/move-out procedures and amenity rules; communicate expectations clearly and respectfully. Support emergency preparedness activities (fire alarm response, building notifications) according to established protocols.

Requirements

High school diploma or equivalent required. 1+ year of customer service, hospitality, front desk, security, or residential building experience preferred. Ability to maintain confidentiality and exercise sound judgment. Strong communication skills (verbal and written) and a resident-service mindset. Basic computer skills (email, data entry, package tracking systems) preferred.

Ability to remain attentive and professional during quiet periods and high-traffic times. PR/First Aid certification a plus (or willingness to obtain if required). Ability to pass a background check. Reliable attendance and punctuality; availability to work the scheduled shifts. Knowledge & Skills Excellent customer service and interpersonal skills; able to interact effectively with diverse residents and guests.

Conflict de-escalation and problem-solving skills. Attention to detail and strong situational awareness. Time management and ability to prioritize tasks in a fast-paced environment. Professional appearance and dependable attendance. Ability to follow written procedures and complete incident/documentation accurately. Knowledge of building safety practices and emergency response protocols (training typically provided).

Physical Requirements & Working Conditions Ability to sit, stand, and walk for extended periods. Ability to lift and carry up to approximately 25 lbs (e.g., small packages) as needed. Ability to communicate clearly in person and via phone/intercom. Work is primarily indoors at the front desk/lobby; may include occasional outdoor checks at entrances as required.

Schedule Monday: 7:00 AM – 3:30 PM Tuesday: 7:00 AM – 3:30 PM Saturday: 3:00 PM – 11:30 PM Sunday: 3:00 PM – 11:30 PM Work Environment & Expectations This position is primarily based at the front desk/lobby and requires ongoing interaction with residents, guests, and vendors. The Concierge is expected to maintain professionalism, discretion, and a customer-service mindset while following building policies and procedures.