Software Client Support Intern (Intern/Entry Level, Tokyo Onsite)

Visual Alpha Software Client Support Intern Role

About Visual Alpha Visual Alpha is a fast-growing AI-powered financial data analytics platform, helping institutional asset managers, data publishers, and accounting firms streamline data processing and reporting. Our cloud services are trusted byglobal investment consultants, pension funds, alternative asset managers, and data publishing companies.

We are looking for a Intern Software Service Client Support role to join our dynamic team and play a critical role in onboarding new clients, maintaining strong relationships, and ensuring the seamless adoption of our technology. This is an exciting opportunity to be part of a fintech company that is transforming financial data analytics with AI.

Level

Internship

Opportunity

• Work in a high-growth fintech startup with a diverse and talented team.
• Gain hands-on experience in client engagement, financial data analytics, and AI-powered data solutions.
• Collaborate with industry experts in technology and institutional investment.

Role & Responsibilities

• Client Onboarding: Work closely with clients support team to assist data conversion, functional enhancement and user training.
• Issue Resolution: Analyze issues reported by users, collaborate with the development team for timely resolution.
• Data Analysis: Analyze financial data according to requirements and verify calculation results
• System Test: Carry out comprehensive function and integration test to ensure quality of the software system.

Requirements

• Strong financial data analysis, problem-solving, and communication skills.
• Experience in fund accounting,investment analysis and reporting orfund accounting****About Visual Alpha Visual Alpha is a fast-growing AI-powered financial data analytics platform, helping institutional asset managers, data publishers, and accounting firms streamline data processing and reporting. Our cloud services are trusted byglobal investment consultants, pension funds, alternative asset managers, and data publishing companies. We are looking for a Client Success Manager to join our dynamic team and play a critical role in onboarding new clients, maintaining strong relationships, and ensuring the seamless adoption of our technology. This is an exciting opportunity to be part of a fintech company that is transforming financial data analytics with AI.

Level

Management

Opportunity

• Work in a high-growth fintech startup with a diverse and talented team.

• Gain hands-on experience in client engagement, financial data analytics, and AI-powered data solutions.

• Collaborate with industry experts in technology and institutional investment.

Role & Responsibilities

• Client Onboarding: Work closely with clients to define functional and data requirements for seamless integration.

• Client Relationship Management: Serve as the primary point of contact, addressing inquiries and ensuring long-term, win-win partnerships.

• Issue Resolution: Analyze data-related issues, collaborate with the development team, and ensure timely resolution.

• Process Improvement: Continuously optimize client workflows and internal processes to enhance efficiency.

• Training & Support: Educate users on our platform’s features and best practices.

• Management: Share the vision of the company, commit to grow the business as a member of the management team.

Requirements

• Strong financial data analysis, problem-solving, and communication skills.

• Native****Japanese (minimum N1 Level); basic English proficiency (internal communication) is preferred.

• Proficiency in Excel and data analysis tools; knowledge of software system, SQL or Python scripting is a plus.

• Experience in fund accounting,investment analysis and reporting orfund accounting is a plus.

• Self-motivated, detail-oriented, and proactive in handling client needs.

Team Structure

• Report to Client Support team.

Working Hours & Location

• Part-time, in Tokyo (NOT a full remote role).
• Flexible working hours with remote work options available upon request.