Field Support Analyst II

We currently have an opening for a Field Support Analyst at our Corporate Headquarters . The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, mobile terminals, tag printers, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus.

Job level will be determined based on candidate experience RESPONSIBILITIES: The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts.

General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities Excellent interpersonal skills including the ability to collaborate well with customers, peers and vendors at all organizational levels Demonstrates commitment to customer service EDUCATON, KNOWLEDGE, SKILLS AND ABILITIES: Bachelor’s Degree or equivalent experience with 3-5 years of experience supporting an enterprise IT environment in heavy manufacturing Excellent technical support skills including hands-on experience managing PCs, Laptops, Printers, Multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software Basic IP networking skills including cabling support, simple troubleshooting, and user device configuration Basic IT Project Management experience including demonstrated success managing small to mid-size projects in an Enterprise environment Ability to work safely and independently in a plant environment Possesses strong oral and written communications skills to articulate ideas and listen effectively Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels Demonstrated commitment to customer service Excellent work ethic and willingness to extend the extra effort required to meet critical completion timelines in support of plant needs Project management experience is a plus Server support, storage management, Active Directory or other related technology skills are a plus