Access Coordinator

Job Details: Job Location: 6220 Thermal Road

• Charlotte, NC, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Category: Administrative, Join Our Team as an Access Coordinator Are you passionate about making a positive impact on the lives of children? Do you thrive in a supportive and inclusive work environment? If so, we want you to be part of our team. Get to know Alexander Youth Network The Relatives is passionate about helping children overcome their challenges. Our teams are committed to creating an environment that empowers every individual to thrive and make a difference. We offer career development opportunities, mentorship and coaching, and pathways for advancement. Our teammates enjoy amazing benefits including tuition reimbursement, tuition assistance, 401K, paid time off, and a comprehensive health plan that prioritizes your well-being. What You’ll Do: Is the primary point of contact for client referrals; collects information as part of pre-screening and data collection. Ensures appropriate customers are quickly engaged in assessment process; manages walk-ins. Answers the intake telephone line, provides general information about AYN services, and ensures clients are promptly connected to the assessment process. Collects and follows up on required admission criteria, enters demographic and financial information into the ECHO system, sets up client charts prior to admission, and completes PCPs.Qualifications: EDUCATION and/or EXPERIENCE Bachelor’s degree; Human Services preferred. 1 year of experience in a front-desk position or call center; must have Qualified Mental Health Professional (QP) status.