Security Officer

Job Summary

The Security Officer will be responsible for performing check-point duties by the entrance and exit of the store and providing excellent customer service when necessary. ___________________________________________________________________________ MAIN DUTIES:

• Welcoming customers and providing efficient and excellent customer service when necessary.
• Being vigilant and reporting any suspicious activities immediately to management.
• Check off invoices against the physical items in shopping bags to ensure accuracy before customers depart the store.
• Monitor the exit of high-risk merchandise frequently targeted by theft, ensuring proper purchase verification and control.
• Identify and address attempted theft involving carts or baskets of unpaid merchandise using non-confrontational techniques.
• Monitor carts and baskets to prevent concealment of unpaid merchandise, particularly in undercarriage or hidden areas.
• Deliver courteous, final interactions with customers to ensure satisfaction while reinforcing a visible security presence.
• Maintain a professional and approachable presence that promotes customer confidence and reinforces a safe shopping environment.
• Return carts to their proper location within the store.
• Any other duties assigned. WORKING ENVIRONMENT:
• Stand for extended periods (often 6 to 8 hours per shift).
• Must be able to lift up to 10 lbs occasionally Requirements QUALIFICATIONS: Education and/or Experience
• At minimum, Secondary School diploma or equivalent preferred
• One to three years of retail experience (preferred).
• Proven track record of reliability and punctuality Required Skills: Excellent customer service skills A polite and professional approach The ability to solve problems Strong observation and attention to detail. The ability to build and maintain rapport quickly with diverse populations. The ability to deliver clear and concise verbal and non-verbal communication skills. The ability to maintain a calm, helpful, and professional attitude under pressure.