Application/CRM Analyst

JOB SUMMARY

The Application/CRM Analyst, Enterprise Systems owns the configuration, support, and ongoing health of the organization’s Salesforce-based CRM platform, serving as the primary link between business stakeholders and the development team. This role manages the Agile/Scrum delivery process for CRM initiatives, owning the product backlog, scheduling and prioritizing sprint work, and coordinating user support and release activity. The Application/CRM Analyst partners closely with the Director of Enterprise Systems on solution design and long-term system strategy.