Patient Service Representative I

About TELCOR Founded in 1995 and headquartered in Lincoln, Nebraska with an office in San Francisco, California, TELCOR is a proven leader in healthcare software, delivering Point of Care (POC) middleware, Revenue Cycle Management (RCM) software, RCM managed billing services, and AI-driven solutions to hospitals, health systems, and independent laboratories nationwide.

TELCOR is Great Place to Work Certified®, and our core values — integrity, innovation, dedication, acceptance, passion, and collaboration — guide how we build products and work with one another. As TELCOR enters an accelerated growth phase, our Marketing organization plays a central role in building the brand, sharpening our market position, and fueling the systems that scale the business.

POSITION SUMMARY

The TRCS Patient Service Representative I and TRCS Patient Service Representative II are responsible for handling calls from patients of customers where applicable. The TRCS Patient Service Representative I and TRCS Patient Service Representative II will also help with the manual entry and keying of demographic and other requisition information for special projects during down time.

The TRCS Patient Service Representative I and TRCS Patient Service Representative II responsibilities will include looking up patient records, keying in corresponding requisition and patient demographic and insurance data, performing benefits eligibility checks and reviewing benefit eligibility failures with efficiency and accuracy in order to allow for appropriate data processing and clean claim submission.

Required Qualifications:

• Must be able to uphold confidentiality and comply with federal, state, and company policy, procedures, and regulations
• Ability to effectively and professionally communicate, both in writing and verbally with tact, diplomacy, and respect for others
• Must have strong skills in follow up and monitoring of outstanding items, independently with little supervision
• Must be able to accurately investigate and determine when or if a patient already exists within a database before creating a new patient record in order to avoid creating duplicate patient accounts
• Must have strong attention to detail and skills allowing for quick and efficient navigation and data entry procedures utilizing computer-based technology platforms
• Must be ablet to work independently, and with a team to achieve individual and team goals
• Self-motivated, analytical, quick learner, organized, detail oriented, multi-tasker, resilient, self-disciplined in time management Work Environment: This role requires the ability to work in an office with approved teleworking exceptions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law. All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners. Microsoft, Windows, Crystal Reports and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.