Customer Service Representative (CSR)/ Office Assistant

Florida Repossession Agency is seeking a professional and dependable Customer Service Representative / Office Assistant to join our growing team. This role is ideal for someone who thrives in a fast-paced environment and can confidently handle both administrative tasks and in-person customer interactions. What You’ll Do: Answer incoming calls and respond to customer inquiries Schedule appointments by phone and online Provide in-person assistance, including one-on-one interactions with debtors Professionally de-escalate tense or sensitive situations Perform data entry and basic computer tasks Manage clerical duties (filing, printer, copier, scanner) What We’re Looking For: Previous clerical or administrative experience Experience in call center, collections, repossession, or related field (preferred) Strong communication and conflict-resolution skills Ability to stay calm and professional under pressure Highly organized and able to multitask Why Join Us?

Supportive team environment On-the-job training Growth opportunities Competitive salary + benefits PTO 401(k) Life Insurance Must be able to commute to Orlando, FL 32804 We are an equal-opportunity employer committed to fostering an inclusive workplace.