DPS - DLD - DL Compliance Inspector - 1324

This position is located at the Houston Mega CTR. This position is open to current DPS employees only. A complete updated application with DPS history is required. Weekend work may be required, on occasion. This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.

PLEASE NOTE : All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://erphcmprd.cpa.texas.gov/psc/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.

HRS_CG_SEARCH_FL.GBL?FOCUS=Applicant& GENERAL DESCRIPTION: Perform highly complex (senior-level) inspection, investigative and enforcement work overseeing and auditing assigned facilities and providers of services allowed under statute to ensure all requirements are met for multiple programs. Work under limited supervision, with considerable latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position. Military Crosswalk for Occupational Category

• Administrative Support Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES

/ RESPONSIBILITIES: Process requests from commercial third-party skills testing (TPST) providers and driver education entities to become licensed providers of regulated commercial third-party skills testing and licensing services. Conduct interviews, investigations, and inspections required in making recommendations for approval or denial of the application.

Establish and maintain liaison with commercial Third-party skills testing providers. Instruct regulated entities in procedure and provides updates on program changes and requirements. May conduct entity demonstrations to determine ability to correctly perform services. Perform quality control audits to ensure that regulated services are conducted in accordance with established rules, regulations and procedures.

Detect and identify deficiencies, make appropriate recommendations or corrections, and advise or counsel with entity personnel. Collect evidence and serve disciplinary actions in serious violations. Respond to inquiries from the general public concerning regulated program requirements, procedures and receives information from citizens, law enforcement officers or regulated personnel relating to commercial third-party skills testing providers and driver education entity irregularities.

Conduct investigations in response to complaints reported against regulated program entities to determine if violations of law or irregularities have occurred. Develop solutions and ensures the resolution process has been completed. Compose and complete narrative reports and forms of violations, written warnings, general correspondence, audit forms, and weekly reports.

Prepare reports for testimony and may appear in court hearings on violations as required. Oversee the examination of permits, licenses, applications, credentials and records to ensure compliance with code and regulation. May oversee or conduct licensing examinations or re-examinations. Train, monitor, and review the work of others.

Develop operating procedures and guidelines. May conduct or develop training to agency, driver education entity, and driver training students. Inspect motor vehicles for safety. Verify evidence of financial responsibility and registration. Interpret National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), and other external system inquiries to determine eligibility for licensing.

Communicate and interact with driver license/commercial driver license applicants, Department employees, and federal, state and local officials regarding content and utilization of various laws. Review, comply, and prepare reports as needed for program requirements. Perform other duties as assigned. GENERAL QUALIFICATIONS and REQUIREMENTS: Education

• Graduation from a standard senior high school or the equivalent is required. Graduation from an accredited four-year college or university with a major in either Business Management or related field is preferred. Experience
• Minimum four (4) years¿ work experience involving customer interaction, clerical, or moderately technical work; or other work that requires frequent mental activity and decision making. Previous experience performing auditing, examination, or inspection-based work preferred. Licensure and/or Certification
• Must possess a valid driver license from state of residence. Regulatory knowledge
• Working knowledge of, or the ability to rapidly assimilate information related to Texas DPS State and Federal regulations, legislation, guidelines, policies, and procedures. Experience with the administration of written driver examinations. Interpersonal Skills
• Must be able to exercise poise, tact, and diplomacy with an ability to communicate in a clear, concise, and professional manner to establish and maintain positive working/professional relationships with both internal and external customers. Organizational and Prioritization Skills
• Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy timeliness or professionalism. Research and Comprehension
• Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner. Analytical Reasoning/Attention to Detail
• Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Technology (Computers/Hardware/Software/Operating Systems)
• Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Confidentiality and Protected Information
• Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information. Safety
• Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices. Travel and/or Schedule -This position requires the possibility of extended work hours as early as 7:00 am to as late as 8:00 pm. Weekend work may be required. PHYSICAL and/or ENVIRONMENTAL DEMANDS: The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment: Office, Outdoors, and Vehicle; Ambulatory skills, e.g., stand, walk, sit, balance, stoop, kneel, and crouch; Hand-eye coordination and arm/hand/finger dexterity; Ability to speak, hear, and exercise visual acuity; Ability to transfer weights of thirty (30) pounds anticipated for this position; Driving requirements: High - 4-5x/week State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/ A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change. A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary. Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions. DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED. State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstance