Senior Security Analyst

• Facilitating Day-to-day contact between customers, users, IT services, and third party organizations.

• Coordinate the Incident management process
• Access Management
• Validation user authenticity, Approval verification, Enabling/disabling/modify user rights as defined in user access policy, Ensure confidentiality, availability and integrity of data, Monitoring access rights, Raise service request in the ticketing tool
• Incident and Service Request Ticketing Process
• Accountable for Request Logging, prioritization and categorization, Request for approvals, Assign ticket to resolver team, Fulfil the request, Request Closure
• Coordinate Change Management Process - approvals, CAB calls, assigning tasks
• Upon trends raise Problem tickets
• Responsible for all AD, Sonata, Workflow Password reset Requests received
• Responsible for all On/Off-Boarding requests received
• Access modifications are in AD, Sonata, Workflow
• L1 level handling in VPN Connection issue
• User access audit on Weekly and monthly basis
• Audit on Open Tickets Weekly (Including Change Tickets and Problem Tickets)
• Perform daily activities like, o Checking System login queue in SQL by running query o Bringing Down MD Services o Perform standard service requests like, full back up of database, balance consistency reports, start of day communications
• Prepare reports on daily, weekly and monthly as per business need
• Powershell / automation experience would be beneficial