Server - Smith & Wollensky Miami

Job Details: Job Location: SW Miami

• Miami Beach, FL, Salary Range: $30.00 - $50.00Hourly, Job Category: Restaurant
• Food Service, The Server plays an essential role in delivering an exceptional fine dining experience at Smith & Wollensky. This position is responsible for providing attentive, personalized service while maintaining the highest standards of hospitality, food quality, and professionalism. As a primary point of contact for guests, the Server creates a welcoming and memorable experience through knowledgeable menu recommendations, accurate order taking, and timely food and beverage service. The ideal candidate demonstrates a genuine passion for hospitality, strong product knowledge, and the ability to anticipate and exceed guest expectations. DUTIES & RESPONSIBILITIES Welcome guests warmly and provide attentive, professional service throughout their dining experience. Demonstrate thorough knowledge of menu offerings, ingredients, preparation methods, and beverage selections to provide informed recommendations. Inquire about food allergies and dietary restrictions and communicate special requests accurately to the kitchen. Accurately enter food and beverage orders into the POS system, ensuring proper timing and delivery. Anticipate guest needs and provide personalized service with attention to detail. Monitor the dining experience, follow up on guest satisfaction, and promptly address requests or concerns. Serve food and beverages according to established service standards, ensuring accuracy, presentation, and timing. Maintain an organized and polished dining environment by clearing and resetting tables, replenishing beverages, and keeping service areas properly stocked. Resolve guest concerns professionally and escalate issues to management when appropriate. Present guest checks and process payments accurately and efficiently. Attend pre-shift meetings, ongoing training, and service briefings to remain informed of menu changes, specials, and service expectations. Work collaboratively with fellow servers, support staff, hosts, bartenders, and kitchen team members to ensure seamless service.

Qualifications

Previous restaurant serving experience preferred; fine dining or upscale restaurant experience is a plus. Excellent interpersonal, communication, and guest service skills. Strong attention to detail and the ability to anticipate guest needs. Professional demeanor, positive attitude, and strong sense of accountability.

Demonstrated knowledge of food, beverage, and fine dining service standards. Ability to handle cash, process payments, and maintain accurate records. Proficiency with POS systems and the ability to learn restaurant-specific technology. Ability to remain composed, organized, and efficient in a fast-paced, high-volume restaurant environment.

Strong teamwork skills and the ability to work effectively with all areas of restaurant operations.

WHAT WE OFFER

Smith & Wollensky offers a competitive benefits package and opportunities to grow within our organization, including: Paid time off (PTO). 401(k) retirement plan. Flexible scheduling. Employee dining discounts, including 50% off when dining with friends or family. Opportunities for career growth and advancement. Smith & Wollensky participates in the federal E-Verify program to confirm employment eligibility of all new hires.

E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.