Sr. Applied R&D Engineer

As an NI IP TEC Engineer, you will be a key technical contributor, responsible for gaining in-depth knowledge of supported products and representing them confidently. This role offers an exciting opportunity to work closely with various teams, including R&D, Product Management, and Customer Account Teams, to ensure the successful implementation and performance of our products.

Your expertise will be instrumental in troubleshooting complex issues and providing innovative solutions. Serve as the technical interface and liaison between regional TACs, Customer Account Teams, and internal teams like R&D and Product Management. Troubleshoot and resolve intricate product installation and performance issues, utilizing both established methods and creative problem-solving techniques.

Maintain detailed documentation of problem status, resolutions, and system reliability findings, ensuring accurate record-keeping. Stay abreast of new product features and releases through ongoing collaboration and engagement with R&D and Product Management teams. Support various initiatives, including test/evaluations, NPIs, and network architecture projects, contributing to the development of internal/external tools and conducting customer workshops.

Lead and coordinate customer upgrade programs, creating technical notes and field alerts, and providing global 24/7 emergency support as needed. Deliver beta product knowledge and collaborate with regional centers to develop release workshops, ensuring a smooth transition for internal teams. Travel up to 10% annually to attend meetings, conferences, or customer sites, representing Nokia Canada Inc.

and fostering strong customer relationships. Contribute to the continuous improvement of our products and services, providing valuable feedback and insights to the R&D team. Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent professional experience in a related field. Excellent verbal and written communication skills, with the ability to effectively drive customer calls and provide clear technical explanations.

Strong analytical skills and hands-on experience in troubleshooting software or network problems, demonstrating a systematic approach to problem-solving. Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, L2/L3 EVPNs, and Spine/Leaf data center architecture, ensuring a solid understanding of networking fundamentals.

Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS are preferred, showcasing a commitment to professional development and expertise. Prior experience with Nokia products (e.g., 7750SR, 7250 IXR, VSR, SRLINUX, FSS/EDA) is an asset, providing a head start in understanding our product portfolio. Experience with a scripting language, such as XML or Python, is advantageous, enabling efficient automation and customization of solutions.

Familiarity with Cloud solutions (Linux, KVM, Open. Stack, Kubernetes) is desirable, as it aligns with the company's focus on cloud-based technologies. Previous Nokia intern or co-op experience is a plus, offering valuable insights into our company culture and processes.