Patient Financial Services Specialist

Join one of Minnesota’s last independent healthcare clinics. Voyage Healthcare has been serving the northwest Twin Cities for over 70 years, with more than 200 team members dedicated to delivering high-quality, patient-centered care. We are proud of our independence and remain committed to improving the well-being of the communities we serve.

At Voyage Healthcare, our values—care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability—guide everything we do. If you are looking for a supportive, team-driven environment where your role truly matters , we would love to meet you. We are seeking a Patient Financial Services Representative to join our Business Office Team.

In this role, you will manage patient accounts with outstanding balances, assist patients with payment solutions, and serve as a liaison between patients and collection agencies. This is a hybrid position, requiring one day in the office per week after successful completion of the training. Hourly Range: $22.00 - $25.50, based on years of relevant experience.

Responsibilities

Serve as the primary contact for patients regarding account balances, payment arrangements, and collections-related inquiries. Review and manage patient accounts throughout the collections cycle, including aging reports, disputed accounts, bankruptcies, estates, and litigation-related accounts. Establish payment plans, process refunds, evaluate hardship requests, and assist with account resolution.

Coordinate with collection agencies and reconcile agency accounts as needed. Complete required documentation, forms, and reporting, including Workers' Compensation, automobile claims, and Minnesota Crime Victims Program submissions. Maintain accurate account records while ensuring compliance with HIPAA and organizational policies.

Support department objectives and perform other duties as assigned.

Qualifications

High school diploma or equivalent Experience in medical billing, patient accounts, or healthcare revenue cycle operations preferred. Knowledge of insurance payments, Explanation of Benefits (EOBs) and collection practices. Strong attention to detail, organizational and ability to manage multiple priorities. Effective communication, customer service, problem-solving, and interpersonal skills Ability to work independently, exercise sound judgement, and collaborative effectively within a team environment.

Why Join Voyage Healthcare? Supportive, collaborative, and team-focused environment Competitive pay and sign-on bonus Education assistance opportunities Comprehensive benefits package including: Paid Time Off (PTO) + Paid Holidays + Birthday Floating Holiday Retirement Benefits with 401(k) Match Medical, Dental & Vision Insurance Short-Term & Long-Term Disability Company-paid Life Insurance Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer.

Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA