Broker Account Manager

APRIL International is an award-winning provider of flexible, premium international health insurance solutions for individuals, families, students, and businesses globally. As part of the APRIL Group, we leverage 40 years of industry experience and a global network of 30,000 partners to support our members worldwide. With an established presence in 16 countries, we combine localized expertise with digital innovation to simplify access to quality healthcare.

We collaborate closely with brokers and financial advisers, offering responsive underwriting, tailored plan designs, and dedicated support to seamlessly manage international health risks. Whether supporting expatriates or digital nomads, APRIL International delivers adaptable, scalable solutions engineered for an internationally mobile world.

The Role: Reporting to the Head of Sales Hong Kong & China, the Broker Account Manager is responsible for developing, managing and growing a portfolio of broker relationships across the SME and corporate segments. The role combines broker relationship management, new business development and renewal ownership. The successful candidate will become the primary point of contact for a defined portfolio of brokers, helping drive profitable growth, strengthen retention and increase broker engagement.

This position is critical in expanding APRIL's reach beyond its largest broker partners, developing under-penetrated brokers and building sustainable revenue streams across the Hong Kong market. The successful candidate will be a proactive and commercially minded professional who takes ownership of opportunities, builds strong relationships and consistently finds solutions to help brokers and clients succeed.

Responsibilities

Broker Relationship Management Manage and develop a portfolio of broker relationships across Hong Kong. Act as the primary contact for designated brokers. Build strong relationships and identify opportunities for growth. Conduct regular broker meetings and business reviews. New Business Development Drive new business opportunities across individual, SME and corporate segments.

Maintain an active sales pipeline and support broker-led opportunities. Work with internal teams to deliver competitive proposals. Contribute to the development of underutilized and niche brokers. Account Management & Renewals Manage assigned SME and corporate renewals. Develop renewal strategies and support retention of existing accounts.

Maintain regular engagement with brokers throughout the year. Internal Collaboration Work closely with underwriting, operations, customer service and medical teams. Take ownership of broker requests and ensure timely follow-up. Escalate issues proactively and help drive solutions. Reporting & Planning Maintain accurate pipeline and broker information in Salesforce.

Provide regular updates on opportunities, renewals and broker activity. Contribute market and competitor insights to support business growth.

Requirements

Experience 5+ years’ experience with proven track record in sales, business development, account management, partnership management or relationship management. Portfolio management of intermediaries and end-customers Driving business growth and developing long-term commercial relationships. Independently managing opportunities from prospecting to closing and ongoing account development.

Insurance, employee benefits, healthcare, financial services or other relationship-driven B2B industries are strong advantages. Skills Strong relationship-building and stakeholder management skills. Proven commercial mindset and ability to identify opportunities. Strong communication and presentation skills in English, Cantonese and Mandarin Ability to manage multiple opportunities and priorities simultaneously.

Good organizational and follow-up discipline. Comfortable working independently with a high degree of accountability. Ability to influence internal stakeholders and drive outcomes. Why Join Us? At APRIL International, you will join a dynamic, entrepreneurial team that rewards performance, initiative, and collaboration.

We offer a global working environment with deep exposure to the International Private Medical Insurance (IPMI) market across Asia. This role provides an exceptional platform to build long-term relationships with key industry partners, sharpen your regional expertise, and meaningfully contribute to APRIL’s expansion in Asia.

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